Residential access comes first
If the car is on a drive, describe its slope and the space in front of the vehicle. Include any gate, sharp turn or low branch on the approach. A car parked nose-in may need a different plan from one that can roll directly towards the road, particularly if it cannot select neutral.
Local restrictions must be respected
Cardiff Council lists vehicle weight restrictions and some permit-controlled routes. Share any restrictions you know about on the approach to your address. The assigned truck and its load need an appropriate route; a sat-nav shortcut suitable for a small car may not be suitable for the recovery movement.
Arrange the repair handover
Give the full destination postcode or address and confirm whether a garage is open to receive the vehicle. If someone else is handling the keys, provide their contact and permission to release it. For a purchased car, agree collection with the seller before requesting a particular date.
Your questions, answered.
Can you collect a non-runner from my driveway?
You can request it. Describe the slope, car position, wheel condition and whether it rolls so access can be assessed.
Can you move a car from Radyr to another town?
Yes, request the full journey with both postcodes. Price and availability depend on the vehicle and route.
